Erika Solano
Luxury Hospitality
I am a seasoned professional with over 20 years of hospitality experience across multiple establishments associated with high-profile brands including my 13-year career with The Walt Disney Company, Marriott International, and Forbes Travel Guide, the global rating star system for luxury hotels, restaurants & spas. My experience includes exceptional knowledge in luxury standards training and leadership development, as well as outstanding skills in operations management, quality assurance, and guest experience.
Amongst some of the luxury properties I have had the pleasure to train are the worldwide renowned brands, such as The Ritz-Carlton, St. Regis, Four Seasons, Wynn, Encore, Nobu, Montage, Auberge, Edition, and many more including independent luxury brands. I have also collaborated with reputable management companies, such as Highgate, Pyramid Global Hospitality and Proper Hospitality. Additionally, my services have expanded to other luxury hospitality verticals, such as Cruise Lines, Private Aviation, Clubs, and Residences.
"When we serve others with grace, precision and passion, we expand the guest experience beyond the physical space, and allow ourselves to be a part of somebody else’s memories”Erika Solano
My commitment to luxury service training has helped my clients achieve higher levels of performance and productivity, which have translated into significant increases in their net promoter scores, star rating system, and overall guest satisfaction. However, I thought you would like to hear it from some of them…
What the Clients say, condensed in 4 minutes
